For the last ten years BDS have operated mobile response services nationwide working in conjunction with Housing Associations, Local Authority, Telecare Providers and Private clients.

Some of these services are through specific contracts awarded through a tender process and others through our working with Housing Associations and Social Services who have smaller vulnerable adult groups requiring a service.

With service users throughout the Country, BDS can provide a safe and reliable service tailored to each individual needs. As part of the service we can also provide welfare checks on tenants residing in sheltered, supported dispersed housing and extra-care housing.  We are also able to offer temporary or interim contract requirements for any of your Sheltered/Supported Living Schemes as our Mobile Responders are all able to carry out the roles of Scheme Managers when there may be a shortfall in your own staff due to illness, holidays or training.

We are also able to offer the service to individuals who can purchase the service through their indicative budget to provide welfare checks or relatives of the service user who may not live close to their relative and have the confidence that any emergency calls can be handled.  All our private users receive an individual assessment prior to the commencement of the service and all documentation recorded to ensure we have known information to share with our Responders on access.

These services are available 24 hours a day, 365 days a year.

Our responders are all proficient to deal with emergency situations and all undergo a robust recruitment process including enhanced DBS and SOVA check. Responders are fully trained and operate within Health and Safety Regulations and policies and procedures and also receive training on fire alarm testing, adult abuse, confidentiality and induction on all company policies and procedures.

Our mobile response teams provide a physical response direct to the customer’s home which can be tailored to each individual’s needs. The service can include

  • No reply checks
  • Welfare checks
  • Ambulance call out
  • Tenant confusion
  • Comfort and reassurance calls
  • Security checks
  • Locked out tenants
  • Fire alarm resets
  • ASB checks
  • Tenant information collection/fire alarm testing/ contact centre emergency equipment in tenant’s property.

For more information please contact 0114 2456454 and ask to speak to the mobile response team.